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Rhino-Racks.co.uk Online Ecommerce Ltd, Boyd House, Cherry Drive, Blackburn, Lancs. BB6 8HJ.

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Free Delivery On Orders Over £50.00 + Vat (See Terms and Conditions).

Frequently Asked Questions

Here are the answers to our most frequently asked questions.

If you have any questions or queries please do not hesitate to contact us by using our contact form.

1. What is your price promise?

If you find any of our products cheaper elsewhere on the internet, email us the website address and we'll try to change our online price to beat it.

2. What is the delivery time from point of order?

We aim to dispatch all orders placed before 3pm on the sameday for free next day delivery. All delivery timescales are anticipated and are not guaranteed.

3. Delivery charges?

We charge £4.95 + Vat per order (not per item) and offer free next delivery within the mainland UK for orders over £50.00 + Vat (£60.00 Incl. Vat) Subject to our Terms and Conditions (Please see question 4 below).

4. Northern Scottish and non UK mainland Deliveries?

We do not deliver outside the mainland UK. The Scottish Highlands and following post codes AB, HA, HS, IV, KA, KW, PA and PH may incur an extra delivery charge. If a customer from one of the postcode areas places an order online, the customer will be contacted by phone or email and given the option to pay any extra charges or cancel the order. Dependant on the Manufacturer and delivery company the additional extra charge is usually £25.00 + Vat. We do not make any money from the extra delivery charges.

5. Returns Policy?

All of our products come with a 14 day no quibble guarantee subject to our Terms and Conditions.

Customers will be responsible for the carriage/delivery cost of all returns using their own courier/means.

Please allow 14 days from date of return for refunds to be processed and credited to your account.

Please see our full Terms and Conditions which must be agreed upon checkout.

Your rights (if applicable) to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

6. Is Vat included?

As our terms and conditions state, we are a business to business (including sole traders) operation, therefore all prices quoted are exclusive of Vat.

7. Can I order over the phone?

Yes, however we would prefer it if you ordered online. We understand that many people do not wish to order van accessories online, so we accept all major credit and debit cards over the phone. If you wish to place an order over the phone please email us using our contact form and you will be called back asap.

8. What are your hours of opening?

Our opening times are as follows:-

Monday to Friday - 9am to 5pm

9. Can I collect the goods from your premises?

No, we are an internet reseller only and do not hold stock at our premises. All products are sent directly from the manufacturer.

10. Can I receive a phone call before the delivery arrives?

Delivery comments are always passed to the manufacturer/courier but we often find that due to the number of deliveries in a day that carriers are expected to make, they are unable to phone prior to making the delivery, they are supplied with a contact phone number but this is only used if they are having difficulty in finding your property.

Your delivery must be signed for and if not delivered you will be carded and the order will be returned to the local delivery depot awaiting your collection. After 3 days if not collected the item will be returned to the Manufacturer. Should you wish the delivery left unsigned for please leave a signed note on the front door stating where you wish the delivery left.

11. Do you offer a supply and fit service?

No, but we highly recommend Plyline UK Ltd who are able to supply and fit most of the products listed on our websites.

12. Is your site safe and secure?

Yes, when the order is placed at our website, we use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables secure online transactions. Credit card numbers are encrypted using 128 bit encryption. Your credit card details are decrypted and processed by Sage Pay and/or PayPal. They are not held in clear text on any web site. In summary, your payment details and personal details are safe when you order.

13. What is MasterCard SecureCode or Verified by Visa?

MasterCard SecureCode or Verified by Visa could be described as the online equivalents of chip and pin. They have been implemented by your credit / debit card issuer for your security. Please do not hesitate to contact your card issuer if you have any questions or queries.

14. Does PayPal accept credit / debit card payments?

Yes, PayPal is very flexible. If you don't have a PayPal account you can pay for our products using their credit card form. Some people find this advantageous if they have not set up their Secured by MasterCard or Verified by Visa passwords.

15. My delivery has arrived but no Vat invoice?

Your Vat invoice will be posted within 10 working days.

16. Are you looking for investors?

We are always interested in speaking to possible investors who can help progress our company.

If you have any questions or queries please do not hesitate to contact us by using our contact form.